ASK BEFORE ANALYSIS — explain how each answer changes the work
1. Who decides rollout, and what are the alternatives? -> audience/decision.
2. What does “worked” mean and what is the approved target? -> metric/decision threshold.
3. Which queues and ticket IDs were exposed, and when? -> treatment population; currently unavailable.
4. Are first responses human, excluding bots? -> measurement validity.
5. What changed in entry channel, staffing or queue scope? -> alternative explanations.
6. How much follow-up is available and how is first resolution recorded? -> maturity/outcome definition.
7. Which guardrails and tolerances matter? -> conflicts and decision review; not supplied operational approval.
8. What is the minimum useful deliverable by the deadline? -> proportionate scope.
9. Who owns access, field definitions and retention? -> approved data handling.
10. What evidence would change your view? -> neutral interpretation.
Record supplied fact / stakeholder confirmation / analyst proposal / unresolved request separately. Case notes are fictional authority; do not pretend an interview occurred.