ONE CONTRACT PER MEASURE
Metric name / purpose:
Decision it informs:
Unit of analysis:
Eligible population / creation interval / snapshot:
Numerator or aggregation:
Observed denominator / coverage denominator:
Duration units / inclusive threshold / maturity rule:
Missing / invalid / zero / empty-denominator behavior:
Segments and reconciliation checks:
Interpretation limit:
Complete for: four-hour response timeliness; 72-hour first-resolution guardrail; optional respondent satisfaction.
Then explain: absolute percentage-point difference versus relative percent change; why rates need denominator weights.